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Executive Education > Open Programs > Service Excellence

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PROGRAM OVERVIEW

SP Jain’s Service Excellence program is designed to help individuals and organisations enhance their service experience. The 20-hour live online program will help you develop the ability to consistently meet, and even exceed, customers’ expectations by achieving sustainable competitive advantage. You will understand the need, approach and methods of service excellence and learn to create value for customers through your operations.

Key Highlights

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Date

February 2022

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Duration

20 hours
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Mode of Delivery

Live online
(Accessible worldwide)
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Maximum Batch Size

25 students
(Benefit from personalised learning)
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Earn a

Certificate of
Completion
from SP Jain
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Program Fee

INR 25,000
(plus GST)
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corporate and early-
bird benefits

Learning Outcomes

On completing the Service Excellence program, you will be equipped with the skills to:

  • Identify the service package required for your business
  • Understand the ever-changing customer expectations
  • Understand the highly visible operations
  • Identify specific challenges at your workplace and apply the methodology discussed
  • Understand multiple customer touchpoints
  • Overcome difficulties to maintain uniqueness
  • Identify key metrics of service excellence for your business and explore stability methods

Curriculum

Our carefully crafted program content makes your learning practical, relevant and contemporary.

SP Jain's Service Excellence program covers the following topics:

  • Uniqueness of Service
  • Service Strategy
  • Service Excellence – Stability of Operations
  • Service Excellence – Improvement
  • Aligning to the Voice of the Customer – Quality and Functionality of Service
  • Innovation in Service

 

How You Will Learn

  • Classroom sessions
  • Experiential learning
  • Case-led discussions
  • Role plays

Meet the Faculty

M HARIHARAN
Adjunct Faculty, SP Jain School of Global Management
Director, Savoir Faire Management Services

M Hariharan has advised corporates across industry sectors like steel, cement, automobile, auto ancillary, bank, insurance, power, infrastructure construction and more. He has done pioneering work in the field of Strategic Cost Management. He has conducted more than 600 training programs and trained several managers on the concept of Lean, Constraints Management and Cost Management. He is currently working on a book on “Sustaining Inequality of Value, Price and Cost – Journey of Cost Excellence”.

He is a visiting faculty at SP Jain School of Global Management, SP Jain Institute of Management and Research, and Great Lakes Institute of Management. He has been rated the Best Professor of the Year 2009 by SP Jain School of Global Management. He has presented papers in various international forums and regularly writes for business magazines.

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Take the Next Step

For more details, or to schedule a personalised consultation, please get in touch with us.

We look forward to working with you towards achieving your learning goals.

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About SP Jain

SP Jain School of Global Management is an Australian business school that provides modern, relevant and practical global business education. With campuses in the dynamic business hubs of Dubai, Mumbai, Singapore and Sydney, SP Jain is renowned for offering multi-city undergraduate and postgraduate programs. For its flagship Global MBA program, the School has been ranked by reputed international publications such as Forbes, Times Higher Education–Wall Street Journal, The Economist and Financial Times. Globally intelligent and culturally agile, an SP Jain graduate is empowered with the skills and confidence to drive decisions and take on the global challenges of the 21st century.