SP Jain’s Service Excellence program is designed to help individuals and organisations enhance their customer service experience. The 20-hour live online program will help you develop the ability to consistently meet, and even exceed, customers’ expectations by achieving a sustainable competitive advantage. You will understand the need, approach and methods of service excellence and learn to create customer value through your operations.
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On completing the Service Excellence program, you will be able to:
Our carefully crafted program content makes your learning practical, relevant and contemporary.
SP Jain's Service Excellence program covers the following topics:
M Hariharan has advised corporates across industry sectors like steel, cement, automobile, auto ancillary, bank, insurance, power, infrastructure construction and more. He has done pioneering work in the field of Strategic Cost Management. He has conducted more than 600 training programs and trained several managers on the concept of Lean, Constraints Management and Cost Management. He is currently working on a book on “Sustaining Inequality of Value, Price and Cost – Journey of Cost Excellence”.
He is a visiting faculty at SP Jain School of Global Management, SP Jain Institute of Management and Research, and Great Lakes Institute of Management. He has been rated the Best Professor of the Year 2009 by SP Jain School of Global Management. He has presented papers in various international forums and regularly writes for business magazines.
Mr Hariharan is a member of CII-Total Cost Management (TCM) Movement. The movement is spreading the concept of TCM and developing a Maturity Model for TCM. He is also a member of the Manufacturing Excellence Sub Committee of the CII. He is a Charter Member of TiE (The Indus Entrepreneurs). He is on the Board of Trustees of TiE Mumbai Chapter (2010-12). As a charter member, he mentors entrepreneurs in their initiatives. He also mentors aspiring entrepreneurs with business ideas through the business plan initiative of ECell – the IIT Bombay Mentorship program.
The ability to seamlessly integrate different functions through various initiatives have ensured that our team is motivated to initiate and sustain the ideas.
We find Savoir Faire to be highly systematic in their approach and they showed a very high level of involvement, incisive analysis and strong commitment.
I am very happy to recommend Mr Hariharan as a faculty for senior management of companies based on my interaction with him since the inception of VLFM at CII. Each year he brought new elements to the program, there was innovation and improvement in content and delivery. He is a very sincere and committed person who can make an impact.
Mr Hariharan’s understanding of quality tools and initiatives, his capability to articulate the impact on the bottom line and his methodology has proved very useful to the sourcing team members when they take up quality and improvement initiatives at the supplier’s end.