Executive Education > Open Programs > The Art of Negotiation and Conflict Resolution
The Art of Negotiation and Conflict Resolution
Build the skills you need to become a successful negotiator
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CLASSES RESUME ON ALL CAMPUSES
We have resumed in-person classes safely at our Dubai, Mumbai, Singapore, and Sydney campuses.
Watch this video to learn more about the safety measures implemented at our Dubai campus:
We have implemented similar protocols at our other campuses aligned with the safety regulations put forth by the local governing bodies. Please visit our website for more details.
PROGRAM OVERVIEW
Negotiation is a skill that everyone needs to perfect in the 21st century. Everyone negotiates, but not everyone wins. This online program empowers participants with the skills to become successful negotiators. Whether in business, public relations or personal life, a good negotiator consistently achieves his goals. This program will help you learn how to achieve your goals and succeed in meeting your needs through the art of negotiation.
Key Highlights
Next Start Date
(TBA)
Duration
12 hours
Mode of Delivery
Live online
(Study virtually from anywhere in the world)
Maximum Batch Size
25 students
(Benefit from personalised learning)
Format
Weekend Program
(Part-Time)
Earn a
Certificate of Completion
from SP Jain
Program Fee
INR 20,000
Avail exclusive
corporate and early-bird benefits
Learning Outcomes
The Art of Negotiation and Conflict Resolution program is designed to help you:
- Learn practical negotiation skills, strategies and tactics which you can apply immediately on the job
- Learn the fundamental concepts of effective negotiations
- Learn how to estimate the negotiating/settlement range
- Learn how to deal with tough negotiators
- Understand the dynamics of game theory in negotiation
- Ensure a win-win in negotiations
Curriculum
Our carefully crafted program content makes your learning practical, relevant and contemporary.
| Session | Theme | Readings/Articles/Cases | Pedagogy |
|---|---|---|---|
| 1 | Introduction to conflict and the evolution of negotiation as a tool for resolution | Interactive Discussion | |
| 2 | Introduction to Distributive Bargaining | The language of negotiations through a case study | Buying an Office Case |
| 3 | Processes and Tactics – Distributive Bargaining | Engaged Learning | |
| 4 | Strategies for use in Distributive Bargaining | Simulation: Sally Soprano | Engaged Learning |
| 5 | BATNA, Hardball Tactics | Discussion | |
| 6 | Integrative Negotiations | Video Workshop | Video Film Discussion |
| 7 | Integrative Negotiations Interests versus Positions Invent Options, Mutual Gain |
Simulation: Mars Pen International Negotiation Case | Case Study |
| 8 | Seating Arrangements, Assigning Priorities | Engaged Learning | |
| 9 | Cross Cultural Negotiations Roles People Play |
Case Study: Mars Pen | Simulation |
| 10 | Anchoring and its use in negotiation | Case: Presidential Campaign | Case Discussion |
| 11 | Mirroring technique to engage your opposite number | Video Film Discussion | |
| 12 | Simulation | Simulation NSPL | Interactive learning through participation |
- Experiential learning exercises
- Industry-related case study and analysis
- Group discussions
- Video-led discussions
- Role plays
Meet the Faculty
Hansel D’Souza
Adjunct Faculty
SP Jain School of Global Management
Hansel D’Souza is a Keynote Speaker, Brand Consultant and Corporate Trainer. He owns a brand consultancy firm and has built over 50 brands across various domains. He has addressed and presented papers at more than 50 international conferences and seminars.
While he has spent his corporate life in marketing and branding, he has also taught general management subjects for over 25 years. His favourite topic is negotiation. His workshops are highly interactive. He captivates his audience with his humour, knowledge and vast experience. His motto is – to make learning fun!
Student Reviews
Dharamvir SinghProduction/Quality Engineer, SOLVAY
The course was well organized and structured towards achieving the PMP® certification. It helped me boost my confidence to pass this exam and become a certified Project Management Professional. Dr Vanita Bhoola has been a great trainer because of her interactive teaching skills and years of project management experience. She shares many real-world case studies in class, clears even the smallest of doubts and offers prompt support even after the class.
Rolan D'costa Executive Director, Silver Global Services
Dr Vanita Bhoola’s teaching style is practical and based on her years of study and expertise in all the knowledge areas of project management. She is pleasant and active in her teaching sessions, and I always looked forward to her classes. She is an educator par excellence and a great mentor for life.
WHO SHOULD ATTEND?
The course is ideal for sales professionals, customer services professionals, managers and executives who need to negotiate effectively and anyone who wants to meet their goals through the power of negotiation.
OR
- A high school diploma or an associate’s degree (or global equivalent)
- 60 months leading projects
- 35 hours of project management education/training or CAPM® Certification
Take the Next Step
If you want to apply for the program or schedule a personalised consultation for more details, please get in touch with us.
We look forward to working with you towards achieving your learning goals.
About SP Jain
SP Jain School of Global Management is an Australian business school that provides modern, relevant, and practical global business education. With campuses in the dynamic business hubs of Dubai, Mumbai, Singapore and Sydney, SP Jain is renowned for offering multi-city undergraduate and postgraduate programs. Year after year, the School has been ranked by reputed international publications such as Bloomberg Businessweek, Forbes, Times Higher Education–Wall Street Journal, The Economist, and Financial Times. Globally intelligent and culturally agile, an SP Jain graduate is empowered with the skills and confidence to drive decisions and take on the global challenges of the 21st century.
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