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SP Jain’s Centre for Executive Education

OUR WORK WITH ORGANISATIONS

Explore the programs we have customised for our clients

We work with our corporate partners one-on-one to create customised learning solutions. Here’s a selection of some programs designed in collaboration with the organisations to address their current and future business needs. These programs can be customised for you and tailored to meet your specific goals.

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Advance Negotiation Skills – Masterclass BW Advance Negotiation Skills – Masterclass Color
Advance Negotiation Skills – Masterclass BW Advance Negotiation Skills – Masterclass Color

Duration: 2 days

 

Overview

Being a good negotiator is crucial for the sales team. Regardless of whether you’re trying to get a cheaper price from a supplier, seeking new project resources, negotiating better terms and conditions with your manager or winning a bigger deal from a client – your success in your organisation depends on your skills as a negotiator.

 

Program Content

  • Negotiating Styles
  • Types of Negotiation
  • Adopting ‘win-win’ or ‘win-lose’ negotiation styles
  • Knowing your strengths and weaknesses
  • The 7 essential characteristics of a world-class buyer
  • Negotiator Personality Types
  • Non-verbal communication
  • Skilled negotiators’ dos and don’ts
  • The Five Phases of the Negotiation Process
  • Planning
  • Discussion
  • The Proposal
  • Bargaining
  • Closure
  • Persuasion Techniques
  • Persuasion Influence
  • Reducing cost through persuasion
  • Methods of persuasion
  • Gaining trust
  • Resolving conflict and dispute
  • Negotiation tactics
  • Dealing with different personality types
  • Negotiation Mistakes
  • Negotiation Decision-Making Traps
 
 
Change-Management BW Change-Management Color
Change-Management BW Change-Management Color

Duration: 2 days (14 training hours)

 

Overview

The Change Management program is designed to deliver goods and services that create value for your stakeholders and generate growth and profitability. The program also helps develop leadership skills that align with your stakeholders and equips you to differentiate yourself from your competitors.

 

Audience

  • Change Managers
  • Chief Executive Officer
  • Managing Directors
  • Senior General Managers
  • Department Heads
  • Program Directors
  • Chairman
 

Program Content

  • Introduction to Change Management
  • Dimensions to Change
  • Pre-requisite for Change
  • Resistance to Change
  • Communicating and Implementing Change
  • Change Failure
 
 
 
Retail-Excellence-and-Achievement-Program BW Retail-Excellence-and-Achievement-Program Color
Retail-Excellence-and-Achievement-Program BW Retail-Excellence-and-Achievement-Program Color

Duration: 8 months

  • Sales Associates and Deputy Team Leaders – 30 Hours (5 days)
  • Team Leaders and Store Managers – 36 Hours (6 days)
 

Overview

The objective of the program is to identify high-performing retail employees and provide them with intensive retail sales and management training that prepares them for positions at Home Centre. The program has been designed around the following themes which are the required competencies for development:

  • Functional retail selling skills
  • Retail management skills
  • Strong executive capabilities
  • Business building/development
  • Personal skills development
 

Audience

  • Sales Associates
  • Deputy Team Leaders
  • Team Leaders and Store Managers
 

Program Content

  • Introduction to Selling – A Review of the Advanced Retail Selling System
  • Preparing to Sell – Personal and Store Preparation Activities
  • Greeting and Building Rapport – Using the Stop, Drop, and 15 Rule
  • Qualifying Customer Needs – The Importance of Lifestyle Questions
  • Presenting your Solution – Motivating your Customer to Buy
  • Asking for the Order – Closing the Sale
  • Overcoming Stalls and Objections – Why Customers Do Not Buy
  • Following up and Building Referrals – Ensuring Customer Satisfaction and Building the Business
  • Building the Basket – Techniques for Upselling and Cross-Selling
 
 
 
Leadership-Excellence-Achievement-Program BW Leadership-Excellence-Achievement-Program Color
Leadership-Excellence-Achievement-Program BW Leadership-Excellence-Achievement-Program Color

Overview

This strategic management program for retail is aimed to maximise retail revenues and increase customer satisfaction. The program focuses on the strategic aspects of retail services operations. It is designed for managers in a retail organisation with responsibility for creating and executing business plans.

The program emphasises on clearly crafting a retail value proposition, positioning your retail service offerings and creating an extraordinary delivery experience for your customers. It goes beyond innovation in building an unbeatable retail culture and supporting marketing strategy.

 

Program Content

  • Strategic Management for Retail
  • People Management in Retail Services
  • Retail Excellence
  • Financial Management in Retail Services
  • Service Excellence in Retail
  • Leadership and Interpersonal Skills in Retail Services
  • Time and Stress Management
  • Negotiation Skills
 
 
The-Art-and-Science-of-Presentations BW The-Art-and-Science-of-Presentations Color
The-Art-and-Science-of-Presentations BW The-Art-and-Science-of-Presentations Color

Duration: 2 Days

 

Overview

Good information, a great idea or the best proposal are only half the battle. Being able to successfully present them by capturing an audience and taking them on a journey is what this program trains and prepares participants for.

 

Learning Outcome

  • Learn to design effective and engaging presentations
  • Select the most suitable delivery method based on the audience, the environment and the message being delivered
  • Master powerful and effective verbal and non-verbal communication techniques
  • Gain insight into effective techniques for calming nerves
  • Learn to create fantastic presentation tools to support the key messages
  • Create compelling PowerPoint presentations
  • Learn different tools to add diversity and interest to engage an audience
  • Learn to pump it up a notch to deliver higher energy presentations
 

Audience

  • Professionals of all levels from Merck, who want to enhance their communication and presentation skills and maximise their performance.
 

Program Content

  • Verbal Communication Skills
  • Non-Verbal Communications Skills
  • The Brain Science behind Presentations
  • Creating Fantastic Presentation Tools (including Flip Charts)
  • Creating Compelling PowerPoint Presentations
  • Wow your Audience with the Whiteboard
  • Vibrant Videos and Amazing Audio
  • Pumping it up a Notch
 
 
 
Strategic-Business-Associate-Program BW Strategic-Business-Associate-Program Color
Strategic-Business-Associate-Program BW Strategic-Business-Associate-Program Color

Duration: 2 Days

 

Overview

A neuroscientific perspective of leadership and interpersonal skills for building and working in teams and for managing conflicts has become essential for managerial and leadership effectiveness. This program is designed to help the participants to:

  • Learn how to manage their leadership styles and orientations, which influence their relationships with others, through a neuroscience perspective
  • Understand the dynamics of interpersonal relationship within the workgroups based on the latest findings about the ‘social brain’
  • Develop skills of working with others and managing teams, through the latest science of collaboration
 

Program Content

  • Making Decision and Problem Solving
    Explore the fundamentals of neuroscience, including basic brain anatomy and function, and dive into the science behind memory, attention, insight and decision-making.
  • How Leaders Need to Regulate their Emotions
    Discover the neuroscience of emotions and how learning to regulate your own can bring about vast improvements in your productivity and relationships.
  • The Science of Collaboration
    Learn about the science of the “social brain”, why it’s so important, and how to improve the effectiveness of your interactions by leveraging it.
  • The Leader as a Change Facilitator
    Analyse the neuroscience of change, why we struggle with it, and how you can become a positive change agent in your organisation with this knowledge.
 
 
 
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Learning-Excellence-and-Development-Program BW Learning-Excellence-and-Development-Program Color

Understand and get access to the latest knowledge in the areas of Artificial Intelligence (AI), Machine Learning (ML), Cloud, Blockchain and Analytics by providing and continually updating the curricula that will be used to train Redington employees in the basic knowledge about AI-ML, skills in the use of AI-ML models and tools, and advanced expertise in the use of AI and ML, especially as it relates to logistics.

 

1. Basic AI-ML Training

Duration: 7 Days

Overview

Become familiar with basic principles of AI and ML, some applications, and with elementary software AI-ML tools that can be used without any coding.

 

Audience

All employees who are considered suitable for technology training

 

Learning Outcome

After completing this course, participants will:

  • Understand how AI, ML, Cloud, Blockchain and Analytics work
  • Become familiar with a few business applications of AI-ML, Cloud, Blockchain and Analytics and how they are formulated and solved
  • Learn how to use some basic AI-ML software tools like Google AutoML and Microsoft Machinate and other Cloud, Blockchain and Analytics tools
 
 

2. Skills Training – AI-ML, Cloud, Blockchain and Analytics

Duration: 5 Weeks

Overview

Become familiar with AI-ML modelling, Python-based tools for AI-ML modelling, Data Science and ML modelling platform tools, and Cloud, Blockchain and Analytics technologies.

 

Audience

  • All participants who have completed the Basic AI-ML course with distinction and have shown a special aptitude for advanced skills.
  • The next level of managers who will need hands-on usage of technology and create tools with these new technologies.
 
 

3. Advanced Training – AI-ML, Cloud, Blockchain and Analytics

Duration: 15 Weeks

Overview

Become familiar with advanced AI-ML, Blockchain, Cloud and Analytics concepts and applications.

 

Audience

All participants who have completed the Skills Training course with distinction and have shown a special aptitude for advanced AI-ML training and possess some of the pre-requisites such as advanced coding, statistics, or some knowledge of AI-ML and related technologies.

 

Learning Outcome

After completing this course, participants will:

  • Be able to understand advanced AI concepts such as deep learning, reinforcement learning, and risky decision-making
  • Become familiar with applications such as predictive analytics, machine vision, autonomous robotics, and natural language processing
  • Acquire proficiency in the use of tools such as TensorFlow, Keras, and Spark ML
 
 
 
Reliance-Jewel-Strategic-Business-Associate-Program BW Reliance-Jewel-Strategic-Business-Associate-Program Color
Reliance-Jewel-Strategic-Business-Associate-Program BW Reliance-Jewel-Strategic-Business-Associate-Program Color

Program Content

  • Strategic Innovation and Design Thinking – 2 Days
  • Introduction and Defining Strategic Innovation
  • Design Thinking Experience
  • Framing Strategic Issues
  • Innovation Competency Cycle and Iteration
  • Business Model Innovation
  • Building an Innovation Democracy – The WL Gore Case
  • Neuroleadership and the Science behind Human Collaboration & Interpersonal Skills – 2 Days
  • Making Decisions and Problem Solving
  • How Leaders Need to Regulate their Emotions
  • The Science of Collaboration
  • The Leader as a Change Facilitator
  • Business Strategy – 2 Days
  • Understanding the concept of strategy and the external landscape
  • Building Strategic Value Inside a Firm
  • Understanding your organisation’s capabilities and the competitive strategy
  • Generic Competitive Strategy
  • Realising Strategic Value Externally
  • Sustainability of Strategy
  • Strategic Thinking in the GCC and the Middle East
  • Business Development – 2 Days
  • Redefining Business Development and Significance
  • The Business Development Role and Position in the Organisation
  • Critical Review of the Sales and Marketing Process and Linkage to Business Development
  • Managing Business Development
  • Investigate Strategic Actions – (External/Internal)
  • Execute Strategic Projects
  • Orchestrate Strategic Management
  • The Ecosystem and Integration of Business Development
  • Connecting Strategy and Execution
  • Understanding the Rules of Engagement
 
 
 
Supply-Chain-Program BW Supply-Chain-Program Color
Supply-Chain-Program BW Supply-Chain-Program Color

Overview

Supply Chain Management involves the flow of materials and information among all the firms that contribute value to a product – from the source of raw materials to end customers.

 

Program Content

  • Understanding Supply Chain Management
  • Supply Chain Drivers and Metrics
  • Designing Distribution Networks
  • Designing Global Supply Chain Networks
  • Demand Forecasting in a Supply Chain
  • Coordination in a Supply Chain
  • Managing Uncertainty in a Supply Chain: Safety Inventory
  • Transportation in a Supply Chain
  • Information Technology in a Supply Chain
  • Rules and Regulation in Free Zones
 
 
 
The-Strategic-Marketing-Management-Program BW The-Strategic-Marketing-Management-Program Color
The-Strategic-Marketing-Management-Program BW The-Strategic-Marketing-Management-Program Color

Program Content

  • Exploring the role of value creation in acquiring and retaining customers
  • Analysing market opportunities and risks with the focus on customer needs
  • Exploring the buying-decision process of consumers
  • Using product positioning as the foundation for developing the marketing mix
  • Moving from standardisation to customisation in the world of one-to-one marketing
  • Designing and managing the distribution channel for going to market
  • Identifying unmet customer needs in the digital and social spheres
  • Allocating resources and budgets effectively across diverse digital channels
  • Examining the characteristics of profitable pricing practices
  • Anticipating and adapting to change
 
 
 
Global-Leadership-Development-Program BW Global-Leadership-Development-Program Color
Global-Leadership-Development-Program BW Global-Leadership-Development-Program Color

Overview

This program aims to bridge the gap between knowing and doing. It focuses on cultivating leadership skills through awareness and practice and helps the participants become more successful as a leader.

 

Audience

The program is designed for senior leaders and general managers at VFS Global, who are operating at or near the top of the organisation.

 

Program Content: 12 sessions of 2 hours each

  • 21st Century Leadership
  • Leadership and Strategy
  • Leading and Implementing Change and Complexity
  • Intrapreneurship within an Organisational Context
  • Enhancing Leadership Success through Intercultural Intelligence
  • Leadership and Results Orientation
  • Leadership, Teamwork and Collaboration
  • Leadership and Emotional Intelligence
  • Leadership and Influence
  • Leadership and Diversity Management
  • Persuasion and Persuadability
 
 
 

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